Refund Policy

Last updated: September 13, 2026

We want you to pay only for things that work. Here is exactly how refunds are handled.

Subscriptions

• If a paid feature fails to work and our support team cannot fix it within three business days of your report, we refund the current month in full.
• If you were charged after cancelling, we refund that charge in full.
• If you cancel mid-month, access continues until the end of the paid period; no partial refund for unused days.
• Change of mind after using paid features in the current period is not refundable. If you have used fewer than 20 credits in the current period and contact us within 7 days of the charge, we will refund at our discretion.

Study packs and one-time purchases

• If a file is corrupted, incomplete, or materially different from its description, we replace it or refund it in full.
• Because these are digital downloads, change-of-mind refunds are not available once the file has been downloaded, except where consumer law in your country requires otherwise.

Credits

• Credits deducted for an action that failed on our side are refunded automatically to your balance. If that did not happen, tell us and we will fix it.

How to ask

Email info@assignmenthelpdesk.com with the subject line “Refund,” your account email, and the transaction ID from your receipt. We reply within two business days. Approved refunds are returned to the original payment method by our payment partner, usually within 5 to 10 business days depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank; most issues are fixed in one email. Accounts with unresolved chargebacks may be suspended until settled.

Consumer rights

Nothing in this policy limits rights you have under the consumer protection laws of your country.